Returns & Exchanges

At Betts, we want you to love your new shoes, which is why we offer a 30-day return policy for items in original, unworn condition. Whether you need a different size or a full refund, our streamlined process ensures a hassle-free experience.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Package Your Items

Place the unworn shoes in their original packaging and ensure the box is securely sealed inside a mailing satchel to prevent damage during transit.

3

Attach Shipping Label

Download and print your prepaid shipping label from the portal, then affix it clearly to the outside of your return package.

4

Drop Off and Track

Take your parcel to any authorized drop-off point and keep your tracking receipt; your refund or exchange will be processed within 5-7 business days of arrival.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing